This page contains the policies which cover our standard terms, conditions and business practices on a range of commercial and personal issues.
Use the list on the right to go directly to a specific policy. If you have any queries, please contact our Policy Officer.
Personal information is any information that can be used to identify a person no matter how it is collected or recorded.
ChordWizard Software Pty Ltd is a private company registered in Australia. We develop and distribute music software through our web site at http://www.chordwizard.com.
In the course of providing sales and support of our software products and any related services, we may need to collect personal information from you.
Should we collect personal information from you this may include your name, current address, email address, telephone numbers, credit card details and other means of personal identification.
We will not use your personal information for any purpose which is not related to the product or service we provide to you or for any purpose for which you would not reasonably expect us to use your personal information.
Your personal information may also be used:
If you send us comments on our products, extracts may be displayed for promotional purposes on our websites, together with your first initial and surname. If you object to this, please inform us and your comment will be removed immediately.
We will take all reasonable steps to ensure that the personal information that we hold is accurate and up-to-date. If you feel that information about you is not accurate or your details have or are about to change, please inform us and we will correct or update your personal information.
If you would like to access any of our services on an anonymous basis please tell us. If this is possible and lawful, we will take all reasonable steps to comply with your request. However, if you choose not to provide us with your personal information we may not be able to provide you with the services you require.
You are not obliged to give us your personal information. However, if you choose not to provide us with personal details, such as your name or address, the range of services available may be limited.
For example, we cannot make sales, or verify that you are a licensed user of our products for support purposes, without the appropriate details.
Where possible, we collect your personal information directly from you via telephone, electronic or paper forms. If you feel that the information that we are requesting is not information that you wish to provide, please feel free to raise this with us.
We guarantee that we will not sell your personal information to any third party. Your details will only be disclosed to other parties in the following circumstances:
In all cases, we will provide the minimum necessary information to third parties, to protect your privacy to the greatest possible extent.
You have a right to access your personal information, subject to certain exceptions provided for in the Privacy Act.
If you require access to your personal information, please contact our Privacy Officer. For security reasons, you will be required to put your request in writing and provide proof of your identity.
We will take all reasonable steps to secure your personal information. Electronic information is protected by various security measures and access to information and databases is restricted, by password protection and physical security measures.
If you have a complaint about our privacy practices, please contact our Privacy Officer.
In order to clarify your rights as a customer, we have developed this Returns Policy. This policy applies to customers who have purchased products or services directly from ChordWizard Software.
If you have purchased a ChordWizard product from a reseller, you will need to pursue your claim with the reseller.
Our Returns Policy explains:
Please choose carefully before purchasing, as we do not normally exchange or give refunds if you simply change your mind or make a wrong decision.
In some cases there are upgrade offers available which will allow you to transfer your license to an alternative ChordWizard product, at a special upgrade price. For more information, see upgrades.
All ChordWizard products are available in a free downloadable trial edition, giving you the opportunity to evaluate the product thoroughly before your purchase.
In general, you are responsible for ensuring the suitability of a product to your needs, unless we have provided misleading information which you used as the basis for your purchase decision.
Refunds are available on software licenses and products sold by us directly to you, under the following circumstances:
You will need to provide sufficient details for us to verify that you are a licensed user of the product in question. If you have purchased the CD-ROM media for the product from us, this will need to be returned to us before your refund can be completed.
You may also need to verify in writing that the product has been removed from your computer, and that you have not made, or permitted anyone else to make, copies whether electronic or otherwise, of the product or of any copyright material associated with the product.
If you have a complaint about our returns practices, please contact our Returns Officer.
ChordWizard Software reserves the right to review, and if necessary, change this Returns Policy without notice. This policy is current as from 30-Mar-2004.
Copyright © 1997-2013 by
ChordWizard Software Pty Ltd
ChordWizard® and Songtrix®
are registered trademarks